About the Client
The company is a joint venture between a Japanese & French Auto Major companies, the company is involved in manufacturing and exporting of passenger cars from India. Unforeseen production disruptions in the assembly line has often left the company’s production department in a quandary, the company wanted to tide over the crisis in production disruptions with the assistance of a technical team proficient in the nuances of handling all IT specific disruptions in the assembly line.
Business Challenge
The company’s assembly line encountered intermittent disruptions due to recurrent technical glitches, application, systems and server breakdowns. Furthermore, lack of definitive methods to track incidents in the assembly line elongated the downtime that subsequently thwarts the accomplishment of production schedule. The IS/IT team in the company could not meet the business requirements of production department. The recurrent breakdowns choked down company’s aspiration of achieving seamless production. The ceaseless functioning of applications, systems, servers and hardware in the assembly line is indispensable for accomplishing seamless production.
Elintsys’ Solution
Elintsys’ was entrusted with the task of providing expert technical assistance to encounter production disruptions during incidents and line stoppages. Elintsys deployed an exclusive team of engineers to study the list of incidents, breakdowns and line stoppages that thwart seamless production. With the outcome of the study, Elintsys made a systematic documentation of known errors and incidents in the assembly line. Subsequent to this, a knowledge base was created that facilitated analysis and the technical team provided assistance in implementing countermeasures during incidents and line stoppages. Elintsys’ engineers have been imparted with the niceties of handling critical and non-critical incidents. Subsequently, the response and resolution time for critical and non-critical was fixed and duly disseminated to hardware and application service providers. Besides, MES Engineers have been well trained on the processes and implications of different types of incidents. As a part of their responsibility to enable seamless production, MES team imparted training on process and improvements at regular intervals upon proper documentation and analysis of incidents.
Consequently, MES team could zero in on the root cause of major incidents by applying Kaizen on such root cause that substantially helped the production team in averting the circumstances which cause such occurrences. The technical assistance of Elintsys’ engineers minimized the downtime in the assembly line with timely redressal of issues and eventually, the goal of seamless production has been actualized by the company.
Results
Elintsys’ technical assistance has played a pivotal role in actualizing seamless production in the company’s assembly line. The company reaped the following benefits after availing Elintsys’ technical assistance to encounter the production disruptions:
- Creation of knowledge base streamlined the handling of incidents and line stoppage issues
- Ensured availability and smooth functioning of applications, systems, servers and hardware in the assembly line and eventually helped the company to brace the production team in the event of disruptions.
- Elintsys’ systematization of all possible disruptions and nicety of our strategies to encounter the disruptions helped the company in achieving the objective of seamless production
- Besides ensuring Elintsys’ SLA, the team also ensured services of other vendors are in accordance with the SLA.
- The company’s uptime has been increased dramatically to the tune of 99.8%
- Minimized downtime and exertion of the production team due to incidents and line stoppages
- Elintsys MES team has been recognized as the best MES team among all the manufacturing plants of the company across the globe.